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ZFA Nr. 5 vom Seite 22

Don’t be afraid of making a telephone call

Carmen Lobitz; Oberursel

Jackson Hersh, a marketing manager, is currently on a business trip in Germany and has trouble with his fillings. Thus, he calls Dr. Schneider`s dental surgery and reaches Franziska Schröder. She is a young dental assistant who recently finished her apprenticeship and is now eagerly looking forward to making her first official phone calls as a dental assistant. However, she did not expect her first call to be in English …

A telephone call


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Dental assistant:
Guten Morgen, Praxis Dr. Schneider. Sie sprechen mit Franziska Schröder, was kann ich für Sie tun?
Patient:
Good morning, this is Jackson Hersh speaking. Do you speak English?
Dental assistant:
Certainly! My name is Franziska Schröder. How may I help you?
Patient:
I’d like to make an appointment, please.
Dental assistant:
Alright, have you been here at Dr. Schneider`s before?
Patient:
No, I haven’t. This is the first time.
Dental assistant:
Okay, Mr. Hersh. What kind of problem do you have?
Patient:
Actually, I am on a business trip for a couple of days and I have a broken filling. Would you have an appointment free in the next couple of days?
Dental assistant:
I see ... Would Thursday morning be okay for you?
Patient:
Don’t you have anything earlier...

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ZFA - Die Zahnmedizinischen Fachangestellten