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MFA Nr. 7 vom Seite 21
Don’t be afraid of making a telephone call
Jackson Hersh, a marketing manager, is currently on a business trip in Germany and has trouble with his stomach. Thus, he calls Dr. Schneider`s practice and reaches Emma Fischer. She is a young medical assistant who recently finished her apprenticeship and is now eagerly looking forward to making her first official phone calls as a medical assistant. However, she did not expect her first call to be in English …
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Medical assistant: | Guten Morgen, Praxis Dr. Schneider. Sie
sprechen mit Emma Fischer, was kann ich für Sie tun? |
Patient: | Good morning, this is Jackson Hersh
speaking. Do you speak English? |
Medical assistant: | Certainly! My name is Emma Fischer. How
may I help you? |
Patient: | I’d like to make an appointment,
please. |
Medical assistant: | Alright, have you been here at Dr.
Schneider`s before? |
Patient: | No, I haven’t. This is the first
time. |
Medical assistant: | Okay, Mr. Hersh. What kind of problem
do you have? |
Patient: | Actually, I am on a business trip for a
couple of days and my stomach hurts so much after having a meal. Would you have
an appointment free in the next couple of days? |
Medical assistant: | I see … Would Thursday morning
be okay for you? |
Pa... |